SMS Privacy Policy

Excel Roofing Contractors Inc.

Effective Date: August 28, 2026|  Last Updated: August 28, 2026

Excel Roofing Contractors Inc. sends SMS/text messages related to estimates, scheduling, project updates, and billing. This policy explains what customer information we collect for texting purposes, how we use it, and how you can control it. This policy works together with our general Privacy Policy and our SMS Terms & Conditions.

We may collect your name, phone number, property address, email address, and project details (such as the type of work requested, appointment times, and estimate or invoice information) when you contact us or communicate with us by text.

We collect this information through our website forms, phone calls, in-person conversations during estimates or job visits, email, and text message replies. This information is entered and managed inside our customer relationship management platform, Leap CRM.

We use your information to send text messages related to your project, including:

•  Appointment confirmations and reminders for estimates or inspections

•  Updates on the status of your roofing project (crew arrival, material delivery, completion)

•  Estimate and quote follow-ups

•  Invoice, payment, and warranty-related notices

•  Occasional promotional offers, only if you have separately opted in to marketing messages

We do not sell your phone number or personal information to outside marketers, and we do not use your information for texting purposes beyond what is described in this policy.

Your information is stored in our company systems and in Leap CRM, the third-party platform we use to manage customer records, scheduling, and text communications. Leap CRM stores and processes this data on our behalf under its own data protection and security practices. We do not share your information with any other third party for their own marketing purposes.

We use reasonable administrative and technical safeguards, including access controls within Leap CRM, to protect your personal information from unauthorized access, use, or disclosure. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

You can request to review, correct, or delete the information we hold about you, or verify what we have on file, at any time by contacting us at:

Excel Roofing Contractors Inc.

(904) 631-7663  |  experts@excelroofers.com  |  www.excelroofers.com

Reply STOP to any text message to unsubscribe at any time. Reply HELP for assistance. Message and data rates may apply.

Message frequency varies based on your active project and typically ranges from [2–4] messages per month while your project is in progress. Carriers are not liable for delayed or undelivered messages.

Questions about this SMS Privacy Policy can be directed to:

Excel Roofing Contractors Inc.

(904) 631-7663

experts@excelroofers.com